Troubleshooting
Online exam troubleshooting checklist
Use this list to fix audio, video, and screen sharing problems before your WEARC online exam.
Test early
Join a few minutes early
Quick fixes
Top checks
- Confirm the right microphone and camera are selected.
- Restart the browser or video app if it is stuck.
- Close extra apps that use the camera.
- Test your internet speed and Wi-Fi signal.
If issues persist, email [email protected] before your session.
Checklist
Audio, video, and screen share
- Do not wear a headset or earphones during the exam; use speakers and lower volume if you hear feedback.
- Disable audio on second device (smartphone) Zoom: Don’t Connect To Audio.
- Select the correct microphone and camera in Zoom.
- Restart your computer if the webcam is not detected.
- Grant and test Zoom permissions for camera, microphone, and screen sharing before the exam session.
- Select the guest mode in your browser when starting the exam.
- Join the Zoom session a few minutes early so the VE team can confirm your setup.
Still stuck? Email us before your session so we can help you get set up.
Next
After you pass
Know what happens after the VE team submits your results and check your application status by FRN.