Troubleshooting
Online exam troubleshooting checklist
Use this list to fix audio, video, and screen sharing problems before your WEARC online exam.
Test early
Join a few minutes early
Quick fixes
Top checks
- Confirm the right microphone and camera are selected.
- Restart the browser or video app if it is stuck.
- Close extra apps that use the camera.
- Test your internet speed and Wi-Fi signal.
If issues persist, email hamradiotest@osi3.net before your session.
Checklist
Audio, video, and screen share
- Do not wear a headset or earphones during the exam; use speakers and lower volume if you hear feedback.
- Disable audio on second device (smartphone) Zoom: Don’t Connect To Audio.
- Select the correct microphone and camera in Zoom.
- Restart your computer if the webcam is not detected.
- Grant and test Zoom permissions for camera, microphone, and screen sharing before the exam session.
- Select the guest mode in your browser when starting the exam.
- Join the Zoom session a few minutes early so the VE team can confirm your setup.
Still stuck? Email us before your session so we can help you get set up.